Crayola: Colorcare -vs- Officeworks: Zombies

Know how I bitched about the Zombie-fronted Officeworks and their lack of care for me, the consumer?

My faith in Customer service has been restored. Online. God bless the internet and Crayola LLC (formerly Binney &  Smith)!

Remember when I mentioned Crayola crayons owed it to the world to offer a colour named for Paul Newman? Newman Blue I called it. Swell and I had a discussion about that idea. She’s with me 100%. So what did I do after she and I cheered for Paul?

I wrote to the company and made my suggestion via an email. This was yesterday afternoon. And here’s their reply:

Recently you requested personal assistance from our on-line support
center. Below is our response as captured in our system as Reference Number 000858666A.

Dear Oldbitey,

Thank you for sharing your thoughts and recommendations with us regarding a crayon color in honor of Paul Newman.

Crayola is constantly striving, through our own marketing and research and development departments, to develop new products, concepts and improve existing ones to meet consumer needs.  We recognize that consumers like you are our most valuable assets.  By listening to your comments, we can provide the best quality products and services available.  Your comments have been recorded with similar ones received from consumers.

We appreciate your contact.  If additional assistance is needed, you may reach us by telephone at (800) 272-9652 weekdays between 9 AM and 4 PM Eastern Time or e-mail by visiting Crayola.com.

Best wishes for a colorful future!

Colorfully yours,

Christina Neigh
Consumer Affairs Representative
CRAYOLA
 


Crayola rocks!  Christina Neigh kicks mighty ass!

Ok, so it’s a little form lettery. The point is, Crayola responded. They know the importance of customers and people. I feel so warm and loved. yes, LOVED. 

Officeworks, will you rise to the challenge? Will you TRAIN your freakin’ staff and offer face-to-face service to mankind when they show up in your store? If you love us, we will come. If you treat us right, I’ll stop bitching and Jay-sus, don’t you WANT me to stop grinding your name into the ground?

Of course you all realise the Officeworks moment is going to make it into a novel. So is the story KHWP told me about her sister’s State Department Passport (look away if you can’t stand swearing) Assfuck.

I think the State Department passport Dude, the one who pretended to look though the pile of paperwork in the tray, and had the gall to say "nope, your passport ain’t here" (when it was right on top), must have received his training from Satan. 

Or Officeworks.

So now, I want to start a petition to get the good people at Crayola to TRAIN public servants and office supply store employees.

And since my faith is revitalised, I’ll get back to writing And She Was.


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